Frequently Asked Questions
What is your contact info?
We prefer to keep all communications electronic. This keeps a record of what was discussed and any of our team members can look back on past communications that have happened regarding an order.
We do not have a publicly listed phone number. We are a very small team and we process hundreds of designs, orders, customer requests per day. If you have an existing order and a phone call is necessary we will arrange one and reach out to you.
We aren't robots - we are real people, too.
Turn around time?
Turnaround times are estimates. Most orders are completed and shipped out in the original estimated shipping window we provide. However, sometimes issues come up during production that may delay an order a few days (Logo not stitching well, human production errors, blanks on back-order).
Our machines are running around the clock and we do everything we can to get your order done and out to you as quickly as possible.
Minimum order quantity?
Back stitching is only available for orders greater than 6 hats.
See it before ordering?
We test stitch every design for internal approval before we produce every order. We have a high-quality standard that every hat must meet before we let it go out the door.
Order hats that aren't listed?
How do I reorder?
Where are your hats made?
It is our dream to one day be able to manufacture our own blank hats here in house to be a 100% American made product. Your purchase makes this dream become closer to reality.